Shipping Policy
Shipping Policy
At Shoptoli, we are committed to delivering your orders safely and on time. Our shipping process is designed to ensure fast dispatch, secure packaging, and reliable delivery across India.
Order Processing Time
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All orders are processed within 1–3 business days after confirmation.
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Orders placed on Sundays or public holidays are processed on the next working day.
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Once dispatched, you will receive shipment details with tracking information.
Shipping Locations
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We currently ship to most locations across India.
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Delivery availability may vary depending on courier service coverage in certain areas.
Estimated Delivery Time
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Metro Cities: 3–7 business days
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Non-Metro / Remote Areas: 5–10 business days
Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.
Shipping Charges
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Shipping charges (if applicable) are calculated and displayed at checkout.
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Any promotional free shipping offers will be clearly mentioned on the product or checkout page.
Courier Partners
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Orders are shipped using trusted and reliable logistics partners to ensure safe and timely delivery.
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The courier partner is selected based on location and service availability.
Order Tracking
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Once your order is shipped, tracking details will be shared via email or SMS.
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You can track your order using the provided tracking link.
Packaging
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All products are packed securely and hygienically at our Pana Store & Warehouse to prevent damage during transit.
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We follow strict quality and packaging standards before dispatch.
Delivery Issues
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In case of delayed, lost, or damaged shipments, please contact our support team within 48 hours of delivery.
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Shoptoli will coordinate with the courier partner to resolve the issue as quickly as possible.
Incorrect Address
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Please ensure that the shipping address and contact details are accurate while placing the order.
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Shoptoli is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
Contact Us
For any shipping-related queries, feel free to contact our customer support team through the Contact Us page.
Refund Policy
At Shoptoli, we aim to provide a smooth and transparent refund experience. Please read our refund policy carefully before placing an order.
Refund Method
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All approved refunds will be credited to the Shoptoli Wallet only.
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Wallet balance cannot be withdrawn, transferred, or converted into cash or bank refunds.
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Wallet credits can be used only for future purchases on Shoptoli.
Eligibility for Refund
Refunds are applicable under the following conditions:
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The product received is damaged, defective, or incorrect
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The issue is reported within 48 hours of delivery
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The product is unused, unwashed, and returned in its original packaging with tags intact
Non-Refundable Cases
Refunds will not be issued for:
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Products damaged due to misuse or customer handling
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Items returned without original packaging or tags
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Products marked as non-returnable or final sale
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Minor color or design differences due to screen or lighting variations
Refund Request Process
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Contact Shoptoli support via the Contact Us page
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Share your Order ID, issue details, and clear images/videos
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Our team will review the request within 2–3 business days
Refund Credit Timeline
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Once approved, the refund amount will be credited to your Shoptoli Wallet within 3–5 business days
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Wallet balance can be applied directly at checkout for your next order
Order Cancellation
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Orders canceled before dispatch are eligible for wallet refund
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Orders canceled after dispatch may not be eligible for any refund
Important Notice
By placing an order on Shoptoli, you agree that:
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Refunds will be provided only as wallet credit
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Wallet credits are non-withdrawable and non-transferable
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Wallet balance can be used only on shoptoli.in
Contact Us
For refund-related assistance, please contact our support team through the Contact Us section.
Cancellation / Return / Exchange Policy
At Shoptoli, we want our customers to have a clear and hassle-free shopping experience. Please read our cancellation, return, and exchange policy carefully before placing an order.
Order Cancellation Policy
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Orders can be canceled only before dispatch.
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Once the order has been dispatched, cancellation requests will not be accepted.
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Approved cancellations will be refunded to the Shoptoli Wallet only.
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Wallet refunds are non-withdrawable and can be used for future purchases on Shoptoli.
Return Policy
Returns are accepted only under the following conditions:
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The product received is damaged, defective, or incorrect
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The issue is reported within 48 hours of delivery
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The product is unused, unwashed, and returned with original tags and packaging
Non-Returnable Items
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Products marked as non-returnable or final sale
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Items damaged due to misuse or customer handling
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Minor color or design variations due to screen or lighting differences
Exchange Policy
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Exchanges are allowed only for size or product defects, subject to availability
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Exchange requests must be raised within 48 hours of delivery
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If the requested replacement is unavailable, the amount will be credited to the Shoptoli Wallet
Refund Method
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All approved refunds (cancellation or return) will be credited to the Shoptoli Wallet
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Wallet balance cannot be withdrawn or transferred
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Wallet credits can be used only for future orders on Shoptoli
Return / Exchange Process
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Contact our support team via the Contact Us page
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Share your Order ID, issue details, and clear images/videos
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Our team will review and respond within 2–3 business days
Important Notes
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Shoptoli reserves the right to approve or reject any cancellation, return, or exchange request
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Policy terms may change without prior notice
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By placing an order, you agree to this policy
Contact Us
For any questions related to cancellation, return, or exchange, please contact our support team through the Contact Us section.