PRIVACY POLICY – Shoptoli
Disclaimer: In case of any discrepancy or difference, the English version will prevail over any translation.
At Shoptoli, we value the trust you place in us and understand the importance of secure transactions and protecting your privacy. This Privacy Policy explains how Shoptoli Private Limited, its affiliates, group companies, and related parties (collectively “Shoptoli”, “we”, “our”, “us”) collect, use, share, and process your personal information through our website www.shoptoli.in, our mobile application, and mobile site (together referred to as the “Platform”).
You may browse certain sections of our Platform without sharing any information. However, please note that we currently operate only within India, and your personal data will primarily be stored and processed in India. By accessing our Platform, providing information, or using our services/products, you agree to the terms of this Privacy Policy, our Terms of Use, and applicable service/product terms. You also agree that you are governed by Indian laws, including data protection and privacy laws. If you do not agree, please do not use or access our Platform.
Collection of Your Information
When you use our Platform, we collect and store information you provide from time to time. Once shared, you are no longer anonymous to us. Some fields are required, others optional. You may choose not to provide data, but that may limit access to certain services or features.
We collect and analyze data related to your browsing patterns, buying behavior, preferences, and other details to better understand your needs. This helps us improve user experience, provide safer services, and personalize offers. Such insights may also be shared with our affiliates, group companies, business partners, or third parties for research, analytics, marketing, product development, and user personalization. Please note that third-party data handling will be governed by their own privacy policies.
We may also collect personal details such as:
- Name, contact number, email address, delivery address
- Payment details (credit/debit card, UPI, wallet info)
- Date of birth, gender, preferences, and demographic details
- Information you provide while setting up an account, participating in events, or using interactive features (reviews, feedback, chat, etc.)
Use of Your Information
Your personal data may be used for:
- Processing and fulfilling orders
- Delivering products/services
- Processing payments
- Communicating about orders, promotions, and services
- Assisting sellers and partners in order fulfillment
- Enhancing customer experience
- Detecting and preventing fraud or illegal activity
- Marketing, personalization, and advertising
- Compliance with legal requirements
We may also request additional data like PAN, GST number, KYC documents, or credit reports to enable specific financial or regulatory services.
Cookies
We use “cookies” and similar technologies to improve your browsing experience, analyze site usage, measure promotions, and ensure security. Cookies do not store personal data directly. You may disable cookies via your browser, but doing so may limit your use of some features.
Third-party cookies (e.g., Google Analytics) may be used for analytics and marketing. You can manage or opt out of such cookies via your browser or Google’s tools.
Sharing of Personal Data
We may share your data with:
- Shoptoli group companies and affiliates
- Business partners (payment gateways, delivery partners, etc.)
- Regulatory authorities, if required by law
- Third-party vendors for marketing, personalization, and fraud prevention
- New business entities in case of mergers, acquisitions, or restructuring
We do not control third-party privacy practices and encourage you to read their policies before sharing any data.
Security Precautions
Shoptoli follows reasonable technical, physical, and procedural safeguards to protect your information. While we use secure servers and encryption, users acknowledge that transmission over the internet is never fully secure. You are responsible for maintaining the confidentiality of your account credentials.
Choice/Opt-Out
You may opt out of promotional communications anytime by adjusting your Notification Preferences on the Platform or contacting customer support.
Children’s Information
Our Platform is only for persons legally capable of entering into contracts under Indian law (18 years and above). We do not knowingly collect data from minors. If you provide data for a minor, you represent that you are authorized to do so.
Data Retention
We retain your data only as long as necessary for the purposes stated or as required by law. Certain data may be kept in anonymized form for analytics and research.
Your Rights
You have the right to:
- Access, update, or correct your personal data
- Request deletion of non-mandatory information
- Withdraw consent (subject to applicable laws)
To exercise these rights, you may contact us via the details provided below. Please note that withdrawal of consent may affect your access to certain services.
Your Consent
By using our Platform or sharing information, you consent to Shoptoli collecting, processing, and sharing your data as outlined in this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Please review it periodically. Significant changes will be notified via the Platform or email (where required by law).
Grievance Officer
As per the Information Technology Act, 2000, the details of our Grievance Officer are:
Mr. Sonu Kumar
Designation: CCO
Shoptoli Private Limited
Roop Tower, Nimtard, Purulia
West Bangal-723101
Email: support@shoptoli.in
Customer Support
For queries or complaints regarding privacy or data usage, please write to: https://shoptoli.in/contact-us
For product/service related support, visit our Help Centre on https://shoptoli.in/contact-us
Last Updated: August 2025